About me

Results-driven designer & developer with deep understanding of instructional design, eLearning development, and corporate training strategy. Adept at leveraging cutting-edge technology, adult learning principles, and innovative design to drive enterprise-wide learning initiatives. Proven ability to develop high-impact training programs that enhance workforce performance, optimize learning experiences, and align with organizational goals. Certified Instructional Technologist (CIT) and Criterion-Referenced Instruction (CRI) certified.

Core Competencies

  • Strategic Learning & Development Expertise

  • Enterprise-Wide Training Implementation

  • eLearning Innovation & Digital Transformation

  • Learning Management System (LMS) Strategy & Administration (SumTotal, SCORM Cloud)

  • Advanced eLearning development (Articulate 360, Adobe Captivate, JavaScript)

  • Data-Driven Learning Analytics through xAPI and SCORM Reporting

  • Gamification, Simulations & Interactive Learning

  • Compliance & Accessibility (WCAG, Section 508)

  • Multimedia & Content creation and modification (Adobe Creative Cloud, Video & Audio Production)

Work Experience

  • Led enterprise-wide learning transformations that improved workforce engagement, operational efficiency, and business agility across Southwest Airlines.

  • Led training efforts of high-impact training initiatives for major corporate projects, including:

    • WiN: A new and innovative shift/bid system for flight attendants.

    • LoneStar: An overhaul of the flight sales and management systems. This project introduced Amadeus, OpsSuite, and other proprietary platforms to our system.

    • Project USA: A major operational shift, introducing assigned seating, red-eye flights, and global airline partnerships.

  • Championed learning innovation, integrating gamification, simulations, and interactive learning to enhance retention and learner engagement.

  • Designed data-driven learning solutions, utilizing xAPI and advanced analytics for performance tracking.

  • Resolved technical issues with eLearning content.

  • Built strategic partnerships with cross-functional leaders, subject matter experts, and IT to align training initiatives with corporate objectives.

  • Optimized LMS administration, ensuring seamless deployment, compliance, and accessibility across diverse learning platforms.

  • Established and managed Southwest Airlines University’s developer knowledge hub, streamlining training resources and best practices.

Senior Instructional Designer / Senior multimedia designer
Southwest Airlines I Jan 2016 - Feb 2025
Senior Instructional Designer
FTS International I Jan 2015 - Mar 2015

  • Developed and executed enterprise-wide learning frameworks, equipping employees with the skills needed to support business growth and operational excellence.

  • Created a comprehensive training manual framework for career advancement programs, improving internal mobility and workforce retention.

  • Designed and deployed job aids, learning guides, and digital courses to support both corporate and field operations.

  • Partnered with leadership and subject matter experts to align training programs with organizational goals and workforce development needs.

Senior Instructional Designer
RadioShack Corp. I April 2010 - Jan 2015

  • Established and scaled the Online Learning Team, driving the digital transformation of training and development for corporate and retail employees.

  • Developed and delivered eLearning solutions that aligned with corporate objectives and improved business performance.

  • Supported LMS administration, ensuring seamless course deployment, compliance tracking, and user support.

  • Designed and launched the the corporate Learning Center website, serving as a centralized hub for employee development.

  • Designed SCORM-compliant content, implemented learning analytics, and optimized user experience for 10,000+ employees.

  • Served as a key advisor to leadership on L&D strategy, leveraging instructional design best practices to drive workforce development.

  • Instructional Design

  • eLearning Development

  • Instructor-Led Training (ILT)

  • Virtual Instructor-Led Training (VILT)

  • Content Development

  • Learning Experience Design (LXD)

  • Articulate 360

  • Adobe Captivate

  • Learning Management Systems

  • ADDIE

  • SCORM

  • xAPI

Skills